FAQs

Here are answers to some of the most common questions we receive. If your query is not covered here, please feel free to contact us directly!

Q: How do I book a trip with Cinnamate Travels?
- A: You can start by calling us at +61 7 5451 8145, emailing us at cinnamatetravelspty@outlook.com, or visiting our office. We will schedule a consultation to discuss your needs and preferences.
Q: Do you offer customized or bespoke tours?
- A: Yes, absolutely! While we have a range of popular packages, our specialty is designing custom itineraries tailored specifically to your interests, budget, and desired pace.
Q: Is there a fee for your travel planning services?
- A: The majority of our services are included in the overall cost of your trip package. For complex, highly customized itineraries or specific research requests, a small, upfront planning fee may apply, which is often credited back upon final booking. We will always discuss any potential fees with you beforehand.

Q: What payment methods do you accept?
- A: We accept major credit cards (Visa, Mastercard), direct bank transfers, and sometimes cash for in-office bookings.
Q: What is your cancellation policy?
- A: Cancellation policies vary depending on the destination, airline, and accommodation provider. We will clearly outline the specific terms for your chosen package before you confirm your booking. We highly recommend purchasing comprehensive travel insurance.

Q: What kind of support do you provide while I am traveling?
- A: Our team provides emergency contact details and support throughout your trip. If you encounter any unexpected issues, we are just a call or email away to assist with re-bookings, changes, or troubleshooting.
Q: Do I need travel insurance?
- A: Yes, we highly recommend it. Comprehensive travel insurance is essential to protect you against unforeseen events such as cancellations, medical emergencies, lost luggage, and travel delays. We can assist you in finding a suitable policy.